Privacy Policy

Effective Date: June 1, 2026
Last Updated: July 15, 2026

This Privacy Policy explains how East Sacramento Concierge ("we," "us," or "our") collects, uses, discloses, retains, and protects the information you submit through forms on our website and related communications, in compliance with California law, including the California Consumer Privacy Act (CCPA). This Privacy Policy does not replace our Notice of Privacy Practices, which governs protected health information (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA).

Important: Do not use this website, ordinary email, or text messaging for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

1. Information We Collect

We collect personal information you provide to us, including your name, email address, postal address, and mobile phone number. We also collect text messaging opt-in data, such as the date, time, and method of your consent. When you use our website, we and our service providers may automatically collect technical information such as IP address, browser and device type, pages viewed, and cookie identifiers.

Please avoid submitting confidential medical details through general website forms, ordinary email, or standard text messages unless we specifically direct you to a secure communication method.

2. How We Use Your Information

We use your information to operate and improve our messaging program, deliver the transactional or promotional messages you have requested, communicate with you about your account or our services, respond to inquiries, maintain security, and comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to support essential website operation, security, preference storage, performance monitoring, and traffic analytics. You may control cookies through your browser settings or any available website consent controls. Blocking certain cookies may prevent parts of the website from functioning correctly.

Some browsers offer a "Do Not Track" signal. Because there is no universally accepted standard for responding to these signals, our website may not respond to them consistently.

4. Sharing of Information

We maintain strict privacy policies. We do not sell, rent, share, or otherwise disclose your personal information, including mobile opt-in data, to any third parties or affiliates for marketing or promotional purposes.

We may share your data with trusted service providers (e.g., SMS gateway providers, hosting providers, or customer service platforms) solely for the purpose of managing and delivering our email and text messaging program and operating our website. These providers are bound by strict confidentiality agreements. We may also disclose information where required by law or in connection with a business transaction such as a merger or sale of assets.

5. Health Information and HIPAA

East Sacramento Concierge may be a healthcare provider subject to HIPAA and other federal and state healthcare privacy laws. When information constitutes protected health information (PHI) maintained by a HIPAA-covered entity, our handling of that information is governed by our Notice of Privacy Practices, not solely by this website Privacy Policy. If this Privacy Policy conflicts with the Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices controls.

Submitting information through a website form does not necessarily establish a physician-patient relationship.

6. Your Rights and Opting Out

Under California law, you have the right to:

  • Request access to your data.
  • Request deletion of your data.
  • Request correction of inaccurate data.
  • Opt out of any data sharing practices.

To exercise your rights, please contact us at [email protected]. These rights may be subject to legal exceptions, including healthcare recordkeeping requirements. We may need to verify your identity before completing a request.

You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. Reply "HELP" for assistance. Message and data rates may apply, and message frequency may vary.

7. California Collection Notice

During the preceding 12 months, we may have collected the categories of personal information described above for the purposes listed in this Privacy Policy, and may have disclosed those categories to service providers for operational purposes. We do not sell personal information for money. California residents may submit requests using the contact information in the "Contact Us" section, and may use an authorized agent where permitted by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and consent records, resolving disputes, and satisfying legal, regulatory, tax, and healthcare-record obligations. When information is no longer required, we delete, de-identify, or securely dispose of it, subject to applicable law.

9. Data Security

We employ reasonable physical, technical, and administrative measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization. If you believe a child has provided personal information through the website, please contact us so we can address it as required by law.

11. Third-Party Websites

Our website may contain links to websites, scheduling systems, patient portals, or social media platforms operated by third parties. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review a third party's privacy policy before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the website after an updated policy becomes effective is subject to the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, you may contact us:

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